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Month: June 2017

The Right Time To Hire Professional SEO Services

By Gerald Richards
|
June 27, 2017
| No Comments
| SEO Services

Small businesses, blogs, ecommerce websites, and many other pages proliferate the internet today. When setting up these sites, many people assume that they have a built in audience. There are few cases where you can launch a website and see a deluge of traffic right away. Even some major celebrities launch sites with little to no traffic, and they have a built in audience to consider. If you’re looking to take advantage of the a piece of digital real estate and are going to utilize seo services to get there, you’ll want to understand the right time to move forward with it. Some may think that “any time” is the right time, but that’s not necessarily the case. There are several different times that you may want to explore, depending on what the website’s purpose is that you’re building. The following can help you decide when it’s right to move forward and when it’s time to take a step back.

During The Site Construction (consider it)

hire professional seo services The first thing that you need to consider is whether or not the design and construction process is utilizing proper tactics for search engine optimization. If you’re doing the work, and you aren’t sure what you need to do or you’ve hired someone that is new at this, you will need to figure out a plan of action that is on par with professional level optimization. That means you may want to hire someone to help you out. Hiring a professional here will help you establish the right code structure and content for inline anchor text and more. Without focusing on these things, you may not see market share at all. Optimization starts during the construction phase, but it’s not necessarily the best time.

After Site Launch (go for it)

When the site launches, you should start working on search engine optimization. Whether you start doing it yourself or you look for professional seo services, this is a good thing. First, you will find that an assessment of your existing reach is going to be necessary. If you’re not getting any traffic, if you’re absolutely a brand new brand and you need help, don’t do it yourself. Hire someone to give you a full report of what needs to get done and then start getting it done. Take baby steps here, or else you will not see the results come through properly. Once the site is up and running, test it for speed, navigation, broken links, and read through all the content. Everything should be in proper order and it should load fast.

Long After Launch (do it)

Professional SEO ServicesIf you haven’t done anything to help your search engine placement, then the time is now. Look for a professional company that has a proven track record for helping people with ranking. Ranking high on internet search results will help you sustain a market share that goes beyond the initial launch of your site. Do not wait too long to hire someone, and don’t work on this alone, have a professional team work on the elements here and make sure that you do whatever it takes to move forward with proper implementation. Without good implementation cycles, you will not be able to gain market share.

The right time to hire professional services is a matter of considering your site. Some people don’t need to work on this right away, and others haven’t even started to work on backlink generation at all. No matter where you are with your site, make sure that you assess the needs that you have. Most people don’t even start to look at this type of work until they see no major hits or attention coming their way. If that’s the case, then start now. However, if you are seeing ok traffic, then wait a little time and look for a good company to work with.

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Posted in SEO Services Tagged Ecommerce Websites, Hire Professional SEO Services, Professional Seo Services, SEO Services

Qualities of an Outstanding Chat Agent

By Jason Geiger
|
June 22, 2017
| No Comments
| Internet

At the end of the day, when all the promotions have run out and there are no more freebies to give out, customers rely on one thing to help them decide whether they would stay with one company or switch to the other – customer service.

Chat_bubblesCustomer service is the core of any thriving business. The customer service representatives become the companies’ voice and face. The moment interaction between customers and representatives happen, companies and businesses cease existing as just that, entities. With customer service representatives, a business selling novelties become someone that is breathing and talking. It becomes a person who can empathize and listen and suggest solutions that is best for the customer.

Businesses and companies provide customer service in various ways. They go the either the voice or the non-voice route. Voice usually means customer representatives over the phones answering calls all day. Non-voice, on the other hand, often refers to a more laidback form of communication – either email or chat. Lately, chat service has been gaining popularity among business owners.

Live chat is being favored more and more recently because it is convenient and cost-effective. Convenience on the customer’s part because it saves him time dialing numbers and going through an endless maze of automated recording. He can get connected to live chat by simply selecting the chat option of the website that he’s already on. He can also multitask while engaged in a chat conversation.

Chat service is, on the other hand, cost efficient for the business owners. With chat, there is less average interaction costs compared to phone interaction. It also enables live chat agents to handle multiple sessions, therefore minimizing wait times for the customers. If agents are able to handle more customers, the likelihood for closing sales is bigger. Chat option also gives prospective customers the opportunity to answer their questions about a certain product or service that they are interested in. This helps speeds up the decision-making process of a buyer.

Armed with the knowledge that customer service representatives are the frontliners of any business or company, it is important to invest in the quality of the agents that will soon interact with the customers. Before considering live chat for business, know first the traits to look for when hiring future live chat agents:

  • Willingness to help.

Customer service is all about helping the customer overcome challenges, answering their questions and providing appropriate solutions. It requires patience and perseverance. A person must have an innate ability to help for him or her to be able to execute this duty flawlessly and without fail.

Look for candidates who have in-depth knowledge of the business. If they don’t and training will be provided, be sure to look for those who can learn the business quickly, are independent, resourceful and have sound judgment.

 

  • Effective communicator.

chatKnowledge will be of no use if the person is unable to relay that to his customers. It is important to look for candidates who have excellent communication skills, both written and oral. Good speakers are often good writers and good writers are often good at speaking. These agents should know how to translate and simplify jargons into words that customers can easily understand. They should be articulate enough to express what they mean in words. Live chat for business will only work if the chat agents are effective enough when communicating to their customers.

Customer representatives must be confident when dealing with customers. Customers trust the agents to resolve their issues and problems. They should therefore evoke that characteristic at all times.

 

  • Expert multi-tasker.

One of the main reasons why live chat is popular is the live chat agents’ ability to handle multiple customers. Therefore candidates should have a presence of mind at all times. He must be someone who knows when to take charge of the situation and be able to manage complications when the situation calls for it.

A good chat service begins with the quality of its live chat agents or representatives who are tasked to do the job. These agents must have the right attitude and disposition towards helping the customers. These are behaviors that cannot be masked and will always show through no matter what.

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Posted in Internet Tagged Business, Chat Agent, Chat Service, Customer Service, Internet, Live Chat Agents

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